Applications Team: Phil Hackett
Application Support Engineer
Looking back, I have now gathered over 14 years of experience in the AV industry! I started my career in the Home Cinema market working for a local company on high end entertainment systems for residential and business environments. Preferring the support area side of things, I then moved onto a technical role with a US based technology company specialising in video display systems. This included installation, commissioning, and maintenance of high value commercial display systems for many companies in the UK and around the world, from Gas & Oil exploration systems for BP to life size car design displays for the likes of Jaguar Land Rover, Peugeot Citroen & Renault at their HQ in Paris.
Further to this, I also worked in a Pre-Sales technical support role for the worldwide sales team which gave me valuable experience in detailed technical designs on small to large size audio visual projects. I recently decided to move over into the exciting world of audio, where I had the fantastic opportunity of joining the Audiologic technical support team in 2019.
Bringing my varied support experience in the audio-visual world helps the already experienced team provide the best support possible to our client’s technical support needs. My previous work with video especially is allowing us to expand into new fields as audio and video become increasingly intertwined!
When I am not supporting Audiologic clients I am a keen mountain biker visiting Wales and my local trails. I also love tinkering with my Home Cinema setup to enjoy plenty of movies and live sports.
Applications Team Summary
The entire team possess great credentials, with four BSc degrees, four CTS accreditations and three MInstSCE accreditations in a team of just five. The aim is to have a fully CTS and MInstSCE accredited team, proving the knowledge and experience we collectively share. In the interest of constant progression, the team are also currently studying for CompTIA and Chartered Management. Aside from credentials the team has worked on a large variety of projects ranging from stadia, through live event venues to corporate offices. This experience allowed the team to develop technical skills in a multitude of scenarios.
Leading all product specification and system designs, the team’s input directly impacts the success of the business. The quality of work produced by the team has led to our customers winning massive contracts including stadia and large corporate work. The quality is matched by speed. By having a dedicated support team, the business can have a very rapid turnaround time on time-sensitive tender work. Our Senior Application Engineer, Ben, is also our youngest Senior member of staff and has led the quickly expanding team its continued success. By developing young leadership within the company, Audiologic seeks to support industry-wide initiatives of promoting young talent.
The application support team seeks to push the whole sector forward in terms of knowledge. Audiologic has previously contributed to doing so by heavily investing in the Learning Space, a dedicated, state if the art space for training and demonstrations. The team utlises this space by hosting product specific training, product demonstrations as well as ISCE accredited courses in audio. The team have managed to successfully promote graduate hiring into the company. As well as jobs being advertised in the traditional ways, the roles are also offered up to a local university to give newcomers an opportunity. This has led to three University of Hertfordshire graduates joining the company across multiple departments and is an initiative the team want to keep pushing.
Looking for Phil to Support on Your Next Project?
Meet the Rest of the Team:
I’m incredibly lucky to head up a team of brilliant engineers, each with their own unique skillsets and experience. My own experience all developed from my love of HiFi, concerts … Read more about Ben
Having recently completing a degree in Audio Recording and Production a few years ago, I joined Audiologic just two weeks after graduation!… Read more about Diogo
Not too long ago, I graduated from a degree in Audio Recording and Production and joined Audiologic just 2 weeks after graduation! My role sees me designing… Read more about Anna
Before joining Audiologic in Feb 2015, I was technical manager for a group of bars and cafes in London, including an iconic night club in… Read more about Max